Routes

Grimaldi Lines

Terms & Conditions

TERMINATION OF CONTRACT BY THE PASSENGER (*)

Cancellations must be notified to the Carrier in writing. The following cancellation fees apply on the total amount of the ticket (passengers, vehicles, pets, other items):

Normal fare ticket:

  • 10% penalty (plus fix dues) up to 30 days prior to sailing
  • 30% penalty (plus fix dues) from 29 to 7 days prior to sailing 
  • 50% penalty (plus fix dues) from 6 to 2 days prior to sailing 
  • 100% penalty (plus fix dues), 1 day or less from departure and no show 
  • Special fare tickets and tickets issued with return discount are not refundable. 
No refund is granted for missed embarkation due to refusal by authority or due to missing or insufficient personal documentation or vehicle documentation.
The tickets, which were made two changes of sailing date are not refundable.

MODIFICATION OF BOOKING (*)

Tickets and Bookings can be modified at a cost of € 30, plus the difference in value between the new ticket and the original one.
The following modifications are possible:
  • Change of sailing date, until 2 days prior to the outward journey (for later changes, the cancellation fees apply).They are allowed up to two changes of the sailing date for each ticket.
  • Change of accommodation, until day of sailing 
  • Change of vehicle, until day of sailing 
  • Change of name, until 2 days prior to departure (for later changes, the cancellation fees apply)
  • Addition of passenger, until day of sailing 
  • Addition of vehicle, until day of sailing 
  • Addition of pet, until day of sailing 
Modifications and additions are subject to availability. Special fare tickets can be modified till 2 days before the departure; Special fare tickets for return voyages (besides 30% discount for Greece ) can be modified till 2 days before the outward journey.

(*)The Carrier reserves the right to change the conditions for modification of bookings and for termination of contract by the passenger on specified departures.

TERMINATION OF CONTRACT BY THE CARRIER
In case of cancellation of sailing, the Carrier refunds the passage money paid by the passenger, plus an amount equal to the cancellation fee the passenger would have to pay if he cancelled the reservation at the same date.
The date of cancellation considered is the day on which the Carrier informs the passenger, or the travel agent through which the ticket has been purchased, of the cancellation of sailing
In case the Carrier cancels a sailing for reasons not depending on him, art. 408 of the Italian Navigation Code is applicable.

CHILDREN
Children’s discounts are specified on the schedule of fare. The age of the children has to be proved. The date of reference is the day of sailing.

Useful information

EMBARKATION

Passengers with vehicle have to check-in at least 1½ hours before scheduled sailing time (to and from Tunisia/Morocco three hours). Foot passengers have to check-in at least one hour prior to scheduled sailing time (to and from Tunisia/Morocco three hours). Check-in to/from Morocco and Tunisia lines closes one hour before departure. Passengers arriving late for check-in loose their reservation and embarkation cannot be guaranteed any more.

At embarkation passengers have to be in posses of a valid passage ticket and a valid personal identity document and any document requested for the disembarkation in the country of final destination, and by any other country the vessel calls at en route.

The vehicles are called for embarkation in the sequence decided by the Master of the vessel or his subordinates and can be parked on any of the vessel’s decks.

PASSPORT

Citizens of an EU country: for Tunisia and Morocco, a valid passport is required. For EU countries (Italy, Spain, Malta, Sicily and Sardinia) a valid ID-card or a valid passport is required.
Citizens of a non European country subject to visa obligation in Schengen zone: need a valid passport and an alien’s residence permit or visa for a country belonging to the Schengen zone.

EMBARKATION OF UNDER AGED PASSENGERS

In compliance with the Council Regulation (EC) No 2252/2004, under aged passengers must have their own travel document to embark.

Children under the age of 12 are not accepted on board without being accompanied by an adult person. If the adult is not one of the two parents, a written authorisation, signed by both parents, has to be remitted to the Master or the Purser of the vessel. Photoastate copy of a valid ID document of both parents have to be enclosed to this authorisation. In case of non European citizens, photostate copy of the Aliens Certificate of Registration of the parent on who’s Certificate the child is registred has to be enclosed too.

Under aged passengers of more than 12 year of age can travel unaccompanied at condition they remit to the Master or the Purser of the vessel a delaration signed by both parents, with which the parents assume all responsabilities for any damage at the person or caused by the person to third party. Photoastate copy of a valid ID document of both parents have to be enclosed to this authorisation. In case of non European citizens, photostate copy of the Aliens Certificate of Registration of the parent on who’s Certificate the child is registred has to be enclosed too.
Under no circumstances can the Master or any crew member of the vessel take into custody the underaged passenger.

Furthermore the under aged passenger has to be in possess of all necessary documentation required by the country of destination. The carrier does not assume any liability in case the Authorities in the port of destination do not consider sufficient such documentation.

EMBARKATION OF PREGNANT WOMEN

Pregnant women, from the 6th month onward can travel only if they have a medical certificate authorising the voyage by sea, dating not more than 7 days from the departure day. In case of pregnency with complications, the medical certificate is required indipendent from the number of month of pregnency. Embarkation is allowed until 7 days before the presumed birth and from 7 days after birth.
The Master of the vessel has the authority to refuse embarkation to a prgenent women if, in his sole jugement, health conditions do not allow to envisage the voyage.
In case embarkation is refused by the Master for a valid reason, the carrier has the sole obligation to refund the passage money paid.

LUGGAGE

Only personal belongings are allowed to be carried in the passenger’s luggage. In particular the passenger’s luggage shall not include goods carried for commercial purposes. No dangerous and hazardous goods are allowed. (Dangerous and hazardous goods include, but are not limited to: arms, explosives, illegal drugs).

Passengers are invited to take with them the luggage necessary for the crossing; the garage will not be accessible while the vessel is at sea.

Cabin passengers are allowed one suitcase per person. Passenger travelling in Pullman Seat or as Deck Passenger are allowed only one hand luggage of reduced size. All other luggage, unless stored in or on top of the vehicle, has to be deposited, against payment, in the vessel’s baggage storage room.

Household good and other heavy items have to be check-in and are carried in the garage (paying)
The Carrier’s liability for luggage does not exceed the limit imposed by the Italian Code of Navigation or, if applicable, by an International Convention, and only within the limit of 30 kg of non registered luggage per person, including luggage carried inside or on top of the vehicle or in the vessel’s luggage room.

The Carrier is in no way liable for any theft, loss or damage of or to jewels, money, documents, manuscripts, valuables or valuable items other than personal belongings. wherever kept on board the vessel. The Carrie is in no way liable for any luggage containing items other than personal belongings.

CURRENCY

The official currency on board is the €uro. There is no exchange facility on board. Cheques are not accepted.

PETS

Sorry, but pets are not allowed in the cabins and other passenger areas. They have to travel in the kennel and wear the muzzle. Animals that by general standards are not considered pets are not allowed on board.

Pets must be accompanied by
- the European passport (PET) and a muzzle for international and non-Schengen routes
- Enrollment in the canine registry (registered microchip), a certificate of good health issued by the veterinary doctor and a muzzle for domestic routes.

Blind passengers can travel accompanied by their guide dog, according to the provisions of the LAW August 25, 1988, n. 376, at no additional cost.

The dog can travel in the cabin with the passenger. The presence of the guide dog must be reported when boarding.

ACCOMPANIED VEHICLE

Only vehicles registered for transport of persons are accepted as accompanied vehicle. Vehicles containing luggage with items other than personal belongings or goods carried for commercial purposes cannot be embarked as accompanied vehicles, but have to be shipped as cargo. Tourist coaches with only the driver have to be shipped as cargo.

If the vehicle showing up for embarkation belongs to a fare code different to the one mentioned on the ticket, the passenger looses the right for embarkation (without refund of the ticket). If he is still admitted to embark he will have to pay the difference in fare of the categories plus the change penalties.

The vehicle will be embarked and disembarked by the passenger. Once parked on the vehicle deck in the allocated space, the engine has to be shut off, a gear inserted and the hand break pulled. The vehicle has to be closed by key. The vessel’s garages are not accessible during the entire crossing.
It is compulsory, at time of booking, declare a vehicle running on LPG. The LPG device has to be conforming to the Italian norms in force and this conformity has to be confirmed on the car licence. During the entire permanence on board the interception valves of the LPG tank have to be closed.
If the vehicle cannot run, the passenger has to send a written declaration to the Carrier certifying the use of a tow truck at his own expenses, both for embarkation and disembarkation. Otherwise, boarding could be refused.

The Passenger has to be in possession of all documents required for the disembarkation of the vehicle at the port of destination. The Carrier declines any liability for difficulties arising from lack of, or faulty documentation. Any cost, foreseen or not, arising for disembarking the vehicle for custom duties, import licence, handling fees, demurrage and others are at the passenger’s account.
Any damage caused by the passenger’s vehicle to the vessel or third party belongings is the liability of the passenger who has to refund the damage caused either himself of through his insurance company. In any case the passenger can be obliged to sign, before disembarking, a declaration of liability for the damage caused.

We recommend covering the risk of transport by sea with an adequate insurance policy; the Carrier does not provide any insurance coverage except for his own liability, and within the limits imposed by the Italian Code of Navigation or, if applicable, by an International Convention.
If the vehicle cannot run, the passenger has to send a written declaration to the Carrier certifying the use of a tow truck at his own expenses, both for embarkation and disembarkation. Otherwise, boarding could be refused.