Terms & Conditions

GENERAL TERMS & CONDITIONS - VIRTU FERRIES LTD. Conditions of Transportation - The purchase of this ticket implies the acceptance by the passengers of all the following rules and conditions. Price - The price of the ticket includes the sea journey and Malta Government Port Departure Tax and Levy when applicable. The charge does not cover meals and excludes any other tax levied by port / embarkation authorities. Validity - The validity of this ticket is restricted to the person/vehicle and sailing / sailings indicated thereon. All tickets are valid for 3 months and open tickets must be exchanged for a fixed dated ticket within this period. Passengers - Passengers are reminded that it is their responsibility to ensure that they are fit to travel; your attention is drawn to the possibility of weather conditions changing during a voyage. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform a member of the Company’s staff prior to departure. The Master of the vessel may, at his discretion and in the interest of the passenger, disallow boarding. It is the passenger’s responsibility to carefully check the booking details / travel documents and inform the travel agent should any inaccuracies be found. Passengers with special needs are to advise the Company of any requirements when effecting a reservation. Embarkation - Passengers should, before departure, ensure that no variations have taken place concerning the vessel’s time and date of sailing indicated on the ticket. Therefore a booking reconfirmation 24 hrs before departure both on the outgoing and the incoming voyages is recommended. Passengers must be present for embarkation at least 1 hour before departure. Passengers traveling with vehicles must be present for embarkation at least two hours before departure time. Embarkation may be denied to passengers / vehicles arriving after the set time. Passengers are responsible for complying with border formalities. The Company is not responsible in the event that the passenger is not allowed to embark at the point of origin or to disembark at the port of destination due to lack of the necessary documents or non observance of formalities by the passenger. In such instances the passenger shall compensate the Company for any eventual damages and expenses including the issuance of a return ticket if this is applicable. Accompanying Vehicles - The embarkation of vehicles carrying dangerous or harmful goods not admitted by the regulations in force is forbidden. Vehicles fueled with liquid gas must be declared when purchasing ticket. Failing to do so, embarkation may be denied. Vehicles are loaded in the order established by the Master and must be left unlocked, windows shut and ignition keys on the dash board. Personal belongings left in cars are at passengers own risk. The company will not be held responsible for any damage to the vehicles or to items therein contained. Any damage caused to the ship or third parties by the vehicles must be compensated for before disembarkation. Maximum vehicles axle weight, including cargo, must not exceed 1.5 tons. Extra cargo will be unloaded at driver’s expense. Baggage - Passengers may take to their seats or allotted places only one item of hand luggage, all other luggage is to be deposited by the passengers in the storage place reserved on the vessel as indicated by the vessel’s crew. Passengers may bring on board any amount of luggage provided this is carried by the passenger on passing boarding control. Excess luggage or accompanied cargo may be carried at the discretion of the Master of the vessel and subject to a charge in accordance with a tariff from time to time in operation. Only luggage containing passenger’s personal effects will be accepted as luggage. The Company is not responsible for loss of or willful damage to luggage. Refunds - Passengers canceling are entitled to a refund of the unused portion of the ticket subject to the following deductions:- - 10% for tickets cancelled up to 7 days before sailing; - 50% for tickets cancelled up to 3 days before sailing; - Passengers canceling in less than 3 days before sailing are not entitled to a refund; - Passengers not checking in on time for departure or anyhow not embarking are not eligible for refunds, partial or otherwise of the amount paid; - Open dated tickets may be refunded within the limit of their validity (3 months) subject to a deduction of 10%; - Vehicle tickets are not refundable. Delay/Cancellation/Rerouting - The Company reserves the right to delay, cancel or reroute the sailing of the vessel without prior notice whether on the outbound or inbound journey, if this is required for safety or technical reasons or due to force majeure. In the event of cancellations, the Company shall refund the unutilized portion of the ticket but shall in no circumstances whatsoever be liable for any direct, indirect or consequential loss or damage caused thereby and will not accept any claim to reimburse any supplementary expenses. Travel Agents’ Responsibilities - It is the Travel Agent’s responsibility to convey all information in these conditions of contract to the passenger. In the event an Agent fails to do so, the Agent is responsible for any direct or indirect damages incurred by the client. The Travel Agent is also responsible to forward to the client any information that might be issued by Virtu Ferries from time to time. Boarding conditions - Passengers are reminded to read the boarding conditions printed on the boarding passes which are issued to every passenger during check in. Law - This contract is governed by Maltese Law and The Maltese Merchant Shipping Act of 1973 shall apply. Jurisdiction - All questions arising out of or in connection with this contract shall be determined by the Maltese Courts to the exclusion of the jurisdiction of the Courts of any other Country.