Terms & Conditions
Passengers cancelling are entitled to a refund of the unused portion of the ticket subject to the following deductions:
- 10% for tickets cancelled up to 7 days before sailing
- 50% for tickets cancelled up to 3 days before sailing
- Passengers cancelling in less than 3 days before sailing are not entitled to a refund
- Passengers not checking in on time for departure or for any reason not embarking are not eligible for refunds, partial or otherwise of the amount paid
- Open dated tickets may be refunded within the limit of their validity (3 months) subject to a deduction of 10%
- Vehicle tickets are not refundable. Vehicle tickets not utilised on the booked date shall be cancelled and not refunded
In such cases customers must pay a penalty of €10.00 for each replacement ticket. If the lost tickets are found within their validity and submitted to Customer Care at Virtu Ferries Office, then a full refund of the €10.00 will be paid. Customers must be in possession of valid tickets at time of travel.
Delay / Changes / Cancellation / Rerouting
The Company reserves the right to change departure and arrival timings, delay, cancel, or reroute the sailing of the vessel without prior notice whether on the outbound or inbound journey, if this is required for safety or technical reasons or due to force majeure. In the event of cancellations, the Company shall refund the unutilized portion of the ticket but shall in no circumstances whatsoever be liable for any direct, indirect or consequential loss or damage caused thereby and will not accept any claim to reimburse any supplementary expenses.
The price of the ticket includes the sea journey and port service charge. The Company reserves the right to introduce a fuel surcharge from time to time without prior notice. The charge does not cover any meals.
The validity of this ticket is restricted to the person / vehicle and sailing / sailings indicated thereon. All tickets are valid for 3 months and open tickets must be exchanged for a fixed dated ticket within this period.
Passengers are reminded that it is their responsibility to ensure that they are fit to travel; your attention is drawn to the possibility of weather conditions changing during a voyage. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform a member of the Company’s staff prior to departure. The Master of the vessel may, at his discretion and in the interest of the passenger, disallow boarding. It is the passenger’s responsibility to check carefully the booking details / travel documents and inform the travel agent should any inaccuracies be found. Passengers with special needs are to advise the Company of any requirements when effecting a reservation.
Passengers are to make sure that they are in possession of all necessary (valid) documents prior travelling.
Passengers are to be seated in areas of the vessel as indicated by the crew.
Passengers should, before departure, ensure that no variations have taken place concerning the vessel’s time and date of sailing indicated on the ticket. Therefore a booking reconfirmation 24 hrs before departure both on the outgoing and the incoming voyages is recommended. Passengers must be present for embarkation at least 1 hour before departure. Passengers travelling with vehicles must be present for embarkation at least one and a half hours before departure time. Embarkation may be denied to passengers / vehicles arriving after the set time. Check in closes half an hour prior to every departure. Passengers are responsible for complying with border formalities. The Company is not responsible in the event that the passenger is not allowed to embark at the point of origin or to disembark at the port of destination due to lack of the necessary documents or non observance of formalities by the passenger. In such instances the passenger shall compensate the Company for any eventual damages and expenses including the issuance of a return ticket if this is applicable.
All dangerous goods as defined in the International Maritime Dangerous Goods (IMDG) Code, as amended, shall be declared to the Company when effecting booking, in accordance with the applicable requirements. Vehicles with liquid gas must be declared when purchasing tickets. Failing such declaration, same goods will be refused. Acceptance of booking remains subject to applicable codes and legislation and authorization for carriage by the relevant authorities at loading and / or discharging ports. Vehicles are loaded and secured onboard in the order established by the Master. Vehicles shall be left in first gear (manual) or in ‘P’ (automatic) and with handbrake fully on. Personal belongings left in cars are at passenger’s own risk. The company will not be held responsible for any damage to the vehicles or to items therein. Any damage caused to the vessel or third parties by a vehicle is the liability of the owner of the vehicle and compensation must be settled before disembarkation. Master of the vessel may, at his discretion and in the interest of safety, not allow loading of vehicles/cargo whose weight/dimensions exceed the maximum allowed or the nature of which may constitute a hazard. The driver of the vehicle is responsible to ensure that cargo carried in / on vehicle is safely secured. The Master may disallow carriage if the cargo is not safely secured. Maximum overall height of vehicles must not exceed 4.35 metres on side lanes and 4.6 metres on centre lanes. Maximum weight for single wheel axle is 11 tonnes and 14 tonnes for double wheel axle. Total overall weight must not exceed 40 tonnes. Extra cargo will be unloaded and carried at driver’s expense. Weapons, dangerous and/or illegal articles/materials/substances are strictly forbidden to be carried on board in any form or quantity. Passengers, their baggage/vehicles are liable to security searches by Company personnel. The Company will fully co-operate with the appropriate Authorities to prosecute persons found in possession of forbidden items.
Light vehicles carrying goods not for personal use will be charged commercial rates.
Passengers may take to their seats or allotted places only one item of hand luggage of not more than H 37cms x W 45cms x L 25 cms in measure and 5 Kgs in weight, all other luggage to be deposited by the passengers in the storage place reserved on the vessel as indicated by the vessel’s crew. Maximum 3 pieces of baggage per person. Any one piece of baggage must not exceed H 50cms x W 40cms x L 80cms (170 linear cms). Excess Baggage: A charge of €20.00 per piece applies. The Company is not responsible for loss of or wilful damage to luggage. In the interest of safety, the Company may destroy any unaccompanied baggage or luggage left behind after disembarkation.
All necessary sanitary documents are required. Pets in cages / pets in cars are to remain in the garage during all voyages. Port Vet to be contacted directly by clients prior to arrival Malta. Kindly contact Virtu Ferries for further information.