Terms & Conditions
Cancellations - Refunds
Cancellations can be made at the Travel Agency, Port Agency, Premium Sales Agent or at the
offices of the Company where reservation and payment were made.
Depending on the time of cancellation in Ancona Line the following amounts are refunded
(special offers excluded):
- A 100% refund, up to 14 days prior to departure.
- A 50% refund, from 13 days to 24 hours prior to departure.
- The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.
(special offers excluded):
High Season (29/04/2013-12/05/2013, 01/07/2013-10/09/2013, 21/12/2013- 06/01/2014)
- 30 days prior to departure : 100% refund (full)
- Up to 7 days prior to departure : 80% refund
- Up to 24 hours before departure : 50% refund
- The Company has no obligation to refund in case of cancellations made during the last 24 hours before the departure or if the passenger does not report at checkin.
- Up to 24 hours before departure : 100% refund (full)
For cancellations during the last 24 hours before the departure : 50% refund.ition the vehicle as directed by the boarding personnel. Vehicles embarked on the parking deck must be locked, engaged in first gear with the hand-brake applied.
In case of a lost ticket:
a) The passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, or the Company.
b) The passenger bears the cost of the reissued ticket. Three months after the departure date, following verification that the relative ticket has not been used a full refund of a lost ticket takes place in Ancona Line from the issuing ticket office, and one free open date ticket of equal value is granted in Venice Line.
Valid proof may be required by the Company for discounted fares:
(1) children up to 4 years old,
(2) children between 4 and 12 years old,
(3) senior citizens of 60+ years old,
(6) members of automobile associations & camping clubs.
Discounts should be claimed upon making the reservation. After the voyage, no fare may be refunded.
Boarding Procedure / Entry Regulations
Due to our comply with the security regulations of the ISPS (International Ship and Port Facility Security) code, all passengers are kindly required to proceed to the embarkation area, at least 2 hours prior to the scheduled departure time. After this time limit, the Company reserves the right to cancel the reservation with no fare refund. All passengers are required to present their boarding card and a valid passport or ID to the Vessel’s authorized personnel. The Company reserves the Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require an official document of identification. All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she should take all carrying luggage and/or vehicle. In case of vehicles of all kind, please mind that there is the possibility of being unable to remove them from the ship’s garage due to their pre-arranged parking positions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous material is strictly prohibited.
The Company does not accept reservations for children under the age of 15 years old who are not accompanied by adults. Reservations for young people between 15 to 18 years old can be accepted upon specific written permission by the parental or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company (Customer Service, tel.: +30 210 8919010, firstname.lastname@example.org). Valid for the vessels SUPERFAST VI & SUPERFAST XI.
Passengers with special needs
On board our Vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of such cabins it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line. Pets: Onboard our vessels there are a number of kennels available, which are necessary to be booked in advance. Furthermore in Ancona Line, there are a limited number of cabins available for pet carriage. It is also necessary to reserve these cabins in advance. Unaccompanied pets are not acceptable. Owners or guardians are required to have their pet’s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets valid rabies immunization document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. When walking on the open deck, pets are required to wear muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above mentioned restrictions are the animals that guard and assist people with special needs that may accompany their owners inside the Vessel. The owners must hold the appropriate certificates of these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information the passengers should contact the Customer Service department of the Company.
Camping on Board in Ancona Line
Camping on board is permissible from April 1st to October 31st. Those who travel with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping on board passengers is strictly forbidden. Please pay special attention to the camping on board instructions available on board. Camping on board is permitted for clients traveling with vehicles officially registered camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck.
Camper Special in Venice Line
The Camper Special offer is valid throughout the year. Caravans or campers should check in at least 2.5 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the guarantee space at the designated area of the garage where electricity for the Campers is provided free of charge. After departure the garage area remains closed to public. All passengers that use the Camper special offer enjoy the comfort of an internal cabin, class AB4, AB3 or AB2 depending on the passenger's number per vehicle. The offer is subject to availability.
Meals are not included in the price of the ticket.