Ferries & Ferry Services - Piraeus to Greek Islands - Aegean Speed Lines

Terms & Conditions
General Terms & Conditions

PASSENGER'S TICKET TERMS :

1. The boarding ticket is personal, nominal and non transferable and it is valid only for the class and the particular trip it has been issued for.

2. The fare does not include catering costs.

3. Passengers should board on the vessel an hour prior to departure. If passengers miss departure , the ticket value will not be refunded. In case a passenger wishes to cancel his/her ticket prior to the vessel's departure, he/she is entitled to receive half of the ticket fare.

4. Children up to four (4) years of age travel free , whereas children from five (5)years up to ten(10) years of age pay have the price of the ticket.

5. In case of loss of a ticket, that will not be replaced or refunded.

6. The ship-owning company has no responsibility for any luggage damage or loss.

7. The ship-owning company is by no means responsible for any delay of the vessel's schedule, deviation and inconsistency to the standard route due to bad weather conditions or special orders by the Ministry of Defense or by the Port Authorities for act of God reasons.

8. Passengers are responsible to keep the Port, Sanitary and Customs rules.

9. Passengers should discipline to the instructions given by the captain or the crew for matters concerning the conservation of order and safety of the vessel.

10. There is a complaint box available on board the vessel. Any passenger who wishes to make a complaint wiil be assisted by the crew.

11. If the trip is cancelled at the company's fault, the ticket fare will be refunded to the passengers. The ship-owning will have no other obligation.

12. The ship-owning company retains the right, following the Ministry's approval, to replace the vessel, for which a particular ticket has been issued.

VEHICLE TRANSFER PROOF CONDITIONS

1. The driver is obliged to load and unload the vehicle.

2. The vehicles should be in the loading area an hour prior to the vessel's departure.

3. The driver will not be entitled to receive a refund of the ticket fare if he/she misses the vessel's departure. If the driver declares before the vessel's departure he/she is not willing to travel, then he/she will be entitled to receive half of the ticket price.

4. In case of loss of the vehicle tickets, these will not be refunded.

5. Passengers others than the driver of the vehicle are obliged to step out of the vehicle prior to loading.

6. Passengers should carry with them any items they may need during the trip. After the vessel's departrure any access to the parking area is forbidden.

7. Embarkation priority is defined by the Port rules, the relevant Authority and the shipowning company.